Terms of Service

1. The service and your agreement

Clipsubs is operated by SIA “Linearis” (Sabiedrība ar ierobežotu atbildību “Linearis”), a limited liability company registered in Latvia, European Union, registration number 41203019463, VAT No. LV41203019463, registered address Brīvības gatve 300-9, Rīga, LV-1006, Latvia (“Linearis”, “we” or “us”). It provides a browser-based workspace for AI-assisted transcription, translation, subtitle editing, collaboration and dubbing.

Contact: support@clipsubs.com.

These terms apply when you accept them during registration or an order. The Privacy Policy is incorporated into these terms by reference. If you act for a business, you confirm that you can bind that business. A signed order may specify additional services or terms. A data-processing agreement takes priority for personal-data processing; mandatory transfer clauses take priority where applicable. A signed order takes priority over these terms on other expressly agreed matters.

Other translation or professional services ordered from Linearis remain subject to their own agreement unless that agreement expressly incorporates these terms. This page does not retrospectively amend an earlier order.

2. Accounts, workspaces and access

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the service. Provide accurate account and billing information, protect your credentials and notify us at support@clipsubs.com promptly of suspected unauthorised access. Sign-in is available through Google or email and password. Do not share a personal login between users.

Workspace owners and managers select members, permissions and usage allowances. You are responsible for authorised activity within your workspace and for removing access when it is no longer needed. This does not remove our responsibility for a security failure attributable to us. Unlimited team members means no per-seat collaboration charge; it does not mean unlimited AI processing or storage.

3. Your content and the rights we need

You retain the rights you hold in uploaded media, subtitles, termbases and other material. You grant Linearis a limited, non-exclusive permission to host, copy, transmit and process that material, and generate requested outputs, only to provide, secure and support the service under your instructions and applicable law. Authorised service providers may carry out the processing needed for those purposes. This is not permission to publish your content or use it in marketing.

You must hold the rights and lawful basis needed to upload, process and share the material, including permissions from clients, copyright owners and people whose data or voices are involved. If you work for a client, confirm that your contract permits the processing chain and external collaborators you choose. Do not upload passwords, payment-card details or unnecessary sensitive information.

4. Acceptable use and voice permissions

Do not use the service to infringe rights, distribute unlawful material, breach applicable sanctions or export-control laws, commit fraud, impersonate someone without authority, bypass access or usage controls, introduce malicious code, reverse-engineer the service, or interfere with another workspace. Security testing requires our prior written agreement. We may report unlawful content where required by law.

Use voice cloning or synthetic speech only with the necessary rights and permissions. Do not misrepresent a synthetic recording as a person’s authentic statement. You are responsible for applicable notices, consent and disclosure requirements when distributing AI-generated or altered audio and video. Where sensitive or specially regulated content requires additional safeguards, agree those safeguards with us before uploading it.

5. AI results and human review

AI-generated transcripts, translations, timing, speaker labels and voiceover can be incomplete or inaccurate. Results depend on source quality, language, accents and context. Review meaning, names, terminology, timing, speaker identity, pronunciation and delivery specifications before relying on or publishing an output.

We do not promise perfect accuracy, a particular turnaround time, unique output, or that an AI result is automatically free of third-party rights. Automated QC does not replace editorial review, accessibility assessment or a client’s acceptance process. The service does not provide legal, medical or other regulated professional advice. These limitations do not excuse a failure to meet an express contractual commitment or a mandatory legal duty.

6. Plans, processing hours and payment

Your selected plan, included hours, extra-hour price, billing interval and applicable taxes must be shown before payment and in the order confirmation. Prices are shown in euros and, unless stated otherwise, exclude VAT and other taxes we are required to add based on your billing location. New accounts include 30 free minutes with no card required. Annual billing offers a 15% discount on eligible subscriptions; included processing hours remain monthly allowances unless your order says otherwise.

Transcription uses 1× source duration, AI Resync 0.3×, and utility tools use 5 minutes per file. Editing, QC, Re-split, in-editor translation and export do not consume AI hours. Extra hours are sold at the rate shown for your plan on the pricing page and at checkout; purchased hours do not expire. AI Dubbing is charged separately and is not included in subscription plan hours. Check the applicable charge before starting a paid action.

Card payments are processed through Stripe. Renewal timing, unused included hours and any custom terms must be stated in the accepted order. Marketing examples do not authorise undisclosed charges or override an agreed price. If the pricing page and the checkout or Billing page differ, the price shown at checkout applies.

7. Renewal, cancellation and billing issues

Any recurring subscription renews on the interval and terms disclosed at checkout. You can cancel through the billing portal. Cancellation takes effect at the end of the current billing period; charges already accrued are not refunded except as required by law. The order confirmation must explain how any unused balance is handled. Cancellation of a subscription is separate from requesting deletion of personal data.

Email support@clipsubs.com promptly if a charge or processing deduction appears incorrect so we can investigate. Refunds and credits follow the accepted order and applicable law; these terms do not impose a blanket “no refunds” rule. Any statutory consumer withdrawal, conformity or refund rights remain available. A later pricing change will not retrospectively change a completed purchase.

If you are a consumer in the European Union or European Economic Area, you generally have a 14-day right to withdraw from a distance contract for digital services without giving a reason. By requesting immediate access to a paid plan or feature before that period ends, you ask us to begin performance during the withdrawal period and acknowledge that you lose your right of withdrawal once the service has been fully performed, as provided by Articles 16(a) and 16(m) of Directive 2011/83/EU as implemented in Latvian law. This does not limit any mandatory consumer right that cannot be waived under the law that applies to you.

8. Collaboration and shared links

You choose the colleagues, specialists and reviewers who can access a project. Check the language version, deadline, task permissions and AI allowance before assigning work. Use available password, expiry and revocation settings when sharing a review link. A recipient may retain material they legitimately downloaded; revoking a link does not recall those copies.

An external specialist invited by you is not automatically a Linearis employee, subcontractor or vetted supplier. Agree their confidentiality, rights and data-protection duties separately. Permission controls help manage access but do not replace your responsibility to choose suitable recipients. We remain responsible for our own personnel and appointed service providers.

9. Confidentiality

Each party will protect the other’s non-public business information with reasonable care and use it only to perform the agreement. Customer media, unpublished subtitles, project instructions and credentials are confidential. Access may be given only to people or authorised providers who need it for the agreed purpose and are subject to appropriate confidentiality duties.

This duty does not cover information lawfully made public, already lawfully known, independently developed or properly received without a confidentiality restriction. If disclosure is legally required, disclose only what is necessary and give advance notice where the law permits. Confidentiality continues after the service ends for as long as the information remains confidential.

10. Personal data and processing instructions

For personal data in your media and projects, you normally determine the purpose of processing. Linearis processes it on your documented instructions. If you are a processor for your own client, Linearis acts as your subprocessor and you must obtain the necessary upstream authorisation. The actual role follows the processing activity, not just the contract label.

Where Linearis processes personal data on your behalf, the parties will enter into a data-processing agreement covering the data, people, purposes, duration, security measures and authorised providers. It will also govern assistance with rights requests, incidents, assessments, audits and return or deletion. These terms do not replace that agreement. A data-processing agreement is available on request from support@clipsubs.com. Instructions include the processing actions you initiate and any agreed written directions. We will inform you if an instruction appears to infringe applicable data-protection law.

Linearis separately handles account administration, billing and other purposes described in the Privacy Policy in its own controller role. Accepting these terms is not blanket consent for unrelated use of personal data.

11. Service providers and international transfers

Hosting, storage, AI processing and other technical functions may involve authorised providers. We will provide the identities, functions and processing locations of the subprocessors relevant to your service as part of the applicable data-processing arrangements. The Privacy Policy names the subprocessors we currently use and what each one does. A provider acting on our instructions must receive contractual duties appropriate to the processing; Linearis remains responsible for its subprocessor obligations under the applicable data-processing agreement.

Where general subprocessor authorisation is used, we will give advance notice of additions or replacements and a meaningful opportunity to raise a reasoned data-protection objection. The notice period and objection-resolution process will be agreed in the data-processing agreement before the change takes effect. An unrelated payment or sign-in provider may act as an independent controller for some activities.

Linearis being established in Latvia does not mean all data stays in the EEA. Any restricted transfer must use a lawful transfer mechanism and any necessary supplementary safeguards. Processing countries, recipients and safeguards must be disclosed for the services you use.

12. Security and incident handling

Linearis will apply technical and organisational measures appropriate to the risk of the agreed processing. Those measures will address access management, staff confidentiality, system protection, recovery and incident response. Any security schedule agreed with you forms part of our processing obligations. Available workspace roles, task permissions and shared-link controls should be configured for each project.

No online service can promise absolute security or uninterrupted availability. This is not a waiver of our security obligations. We will investigate security incidents affecting the service and take appropriate containment and remediation steps. When acting as processor, we will notify the relevant customer without undue delay after becoming aware of a personal-data breach, share available information and provide updates needed for the customer’s response.

Any reference to a certification applies only to its certified entity, scope and validity period. It is not a guarantee that every product, provider or customer workflow is certified.

13. Retention, export and deletion

Videos are automatically deleted after 30 days; subtitle versions are kept separately. Keep your own source media and export deliverables before their retention period ends. Clipsubs is a working environment and does not replace your archive.

Other media, subtitle versions, account records, logs and backups are subject to the retention criteria in the Privacy Policy and any retention periods agreed in the data-processing agreement. On the end of processing, customer personal data must be returned or deleted as agreed, subject to lawful retention requirements. Restricted copies retained for a legal obligation must not be used for an unrelated purpose.

A deletion request may require verification and coordination with the workspace owner. Automatic video deletion is not a promise that every related record or backup is erased at the same instant. Any retained copies remain protected, restricted to the purpose that justifies retention and subject to deletion when that purpose ends, including the applicable backup lifecycle.

14. AI providers and model training

Customer content is not used to train the platform’s own AI models. This statement does not, by itself, describe the retention or training practices of every external AI provider.

Requested AI functions may send the relevant media, text and instructions to a provider; the AI providers we currently use are named in the Privacy Policy. Before authorising that processing under the applicable data-processing arrangements, we will provide information about the provider’s role, purpose, location, retention and any permitted further use. Processing customer content for a new purpose requires a separate lawful basis and, where applicable, a new instruction or agreement; it is not silently authorised by the service licence.

15. Customer names, logos and marketing

With your express written approval, or an expressly accepted customer-reference clause in your order, Linearis may use the approved business name and logo to identify that business as a customer of Clipsubs or Linearis. The permission is non-exclusive, royalty-free and limited to factual customer references on the approved websites, presentations and marketing materials. We will follow supplied brand guidelines and will not imply an endorsement or partnership beyond the actual relationship.

Placing an order alone does not create this permission. For an existing Linearis service order, any publicity permission is governed by that order; if it contains none, separate approval is needed. You may approve only brands you are authorised to represent. Client logos appearing in uploaded media do not become available for our marketing.

Testimonials, case studies, project content, performance claims and confidential commercial details require separate written approval. Unless a different written publicity arrangement applies, you may withdraw a customer-reference permission by emailing support@clipsubs.com. We will stop new use and remove references from channels we control within 30 days; already distributed materials may remain in circulation, but will not be redistributed by us. Personal data used in publicity also requires an appropriate data-protection basis.

16. Our intellectual property

The service, including its software, design and the Clipsubs name and logo, is owned by Linearis or its licensors and protected by intellectual property law. Except for the limited right to use the service as permitted by these terms, no rights are granted to you in our intellectual property.

17. Availability and changes to the service

We will provide the service with reasonable care and skill. Features may be updated for maintenance, security, legal requirements or product development. We will give reasonable notice of a material reduction affecting a paid service where practicable and discuss an appropriate remedy if an agreed essential function can no longer be supplied.

Unless a signed service-level agreement states otherwise, we do not promise a fixed uptime, support response or processing deadline. Provider outages, network failures and source-file issues may affect delivery. We will take reasonable steps to mitigate disruption. Circumstances beyond reasonable control do not remove duties that the law requires us to perform.

18. Suspension and ending the agreement

We may proportionately restrict access where reasonably necessary to address a serious security risk, unlawful use, a material breach or overdue undisputed payment. Where practicable, we will explain the issue and allow a reasonable opportunity to resolve it. Immediate action may be needed to prevent harm or comply with law.

Either party may terminate for a material breach that is not remedied after written notice and a reasonable cure period. If we discontinue a paid service without customer breach, we will give reasonable notice and refund prepaid fees for the unused service period. Any effect on purchased hours must be addressed fairly in the applicable order.

Where lawful and technically practicable, we will provide a reasonable opportunity to export content before account closure. Retention, confidentiality, accrued payment obligations and applicable liability provisions continue as necessary after termination.

19. Responsibility and liability

For business customers, and only to the extent permitted by law, each party’s aggregate liability arising from the service is limited to the fees paid or payable for the affected service in the 12 months before the event giving rise to the claim. Neither party is liable for indirect or consequential loss, or loss of anticipated profit or business opportunity, to the extent such loss may lawfully be excluded.

These limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any other liability that mandatory law prohibits limiting. They do not limit an individual’s statutory data-protection rights or compensation, override mandatory transfer clauses, or remove consumer rights. Fees properly due remain payable.

You are responsible for losses attributable to your breach; we remain responsible for losses attributable to ours. Liability is not transferred to you merely because AI or a third-party provider was involved. This clause is subject to any different allocation expressly agreed in a signed order or data-processing agreement.

20. Third-party claims and complaints

If a third party claims that material you supplied, or your unlawful use of the service, infringes its rights, a business customer will reimburse Linearis for reasonable, documented losses and costs to the extent caused by that customer’s breach of these terms. This does not cover loss caused by Linearis’s own breach, negligence or unauthorised use of the material. We will give prompt notice, allow a reasonable defence opportunity and cooperate. A settlement imposing an admission, payment or other obligation on the customer requires its approval.

For a service or billing complaint, email support@clipsubs.com with the relevant project or invoice, the issue and the remedy requested. We will investigate and respond within the applicable legal period or an agreed reasonable timeframe. Do not send passwords or unnecessary confidential media. Reporting promptly helps preserve evidence; it does not create a shortened statutory claim deadline or prevent access to a court or regulator.

21. Notices, applicable law and your rights

For service enquiries and formal legal notices, contact us at support@clipsubs.com. Follow any specific notice requirements in your order. Keep your account email current so we can send contractual and security notices. Our registered address is Brīvības gatve 300-9, Rīga, LV-1006, Latvia.

Latvian law governs the agreement, subject to mandatory protections that cannot be displaced. Business disputes are subject to the competent courts of Latvia. Consumers retain any mandatory protection and right to bring proceedings in their applicable home forum, and may contact the competent consumer authority. Data-protection complaints may be made to the competent supervisory authority.

We will notify you of material changes to these terms before they apply and explain any available cancellation right. Changes will not retrospectively authorise new use of your content or branding. If a provision is unenforceable, the remainder applies only to the extent legally possible. Nothing in these terms prevents a lawful complaint or waives a right that cannot legally be waived.